ABOUT US

Our Story

Grand Welcome is the vision of founder, Brandon Ezra, whose love of fly fishing and surfing inspired him to create the leading vacation rental management franchise brand. Over 15 years ago, Grand Welcome’s story began in Mammoth Lakes, California. Today, our collection of vacation homes can be found across the United States.

Our award-winning operations teams and corporate associates specialize in covering both sides of the vacation rental experience. We pride ourselves on offering exceptional customer service to our guests and homeowners.

Growing through franchising has allowed us to offer a personalized, boutique-like approach to management, with a focus on quality over quantity. As a national brand, we have the power to deliver results and exceed expectations.

Whether you’re an owner or a guest, we’re here for you, and you can rely on us every day.

Collage of a resort-style pool, a guest bedroom and a patio with flowers.

Locally Owned and Operated

Jason

Jason Lucovich lives in Scottsdale and leads Grand Welcome for owners across Scottsdale and Metro Phoenix. Behind the scenes he puts technology on the hard parts: screening guests, matching the right bookings to each home, and keeping ops moving so qualified stays land in the calendar instead of sitting empty.

Frequently Asked Questions

Our listing and marketing service is designed to showcase your property to a broad audience. After a consultation, we arrange professional photography and create compelling content to highlight your property’s unique features. We then distribute the listing across popular rental platforms, optimizing it for search engines to ensure maximum visibility. Our dynamic pricing strategies adapt to market trends, keeping your property competitive and maximizing your rental income.

Our reservation process is streamlined for your convenience. We offer instant booking capabilities for guests seeking a quick and hassle-free experience. Our reservation management system ensures accuracy and organization, handling bookings, cancellations, and modifications seamlessly. Additionally, we provide customizable booking options, allowing you to set preferences such as minimum stay requirements, flexible check-in/out times, and accommodation of special requests.

We take pride in offering comprehensive customer support to both property owners and guests. Our dedicated team provides 24/7 assistance, ensuring prompt responses to inquiries, concerns, and emergencies. For property owners, we offer personalized care and assistance with any aspect of property management. Guests benefit from local area guidance, personalized recommendations, and efficient issue resolution, enhancing their overall experience during their stay.

Maintaining the quality and condition of your property is our priority. We implement regular cleaning schedules to uphold cleanliness standards, ensuring a welcoming environment for guests. Proactive maintenance helps identify and address potential issues before they become problems, minimizing downtime. Timely repairs and efficient vendor coordination further contribute to the property’s optimal condition. Our thorough property inspections provide a comprehensive overview of your property’s status, allowing us to address any maintenance needs promptly.

Yes, for properties we manage in Scottsdale and the Phoenix metro.

Yes. Cleaning for homes we manage in Scottsdale and the Phoenix metro is done by our in-house team.

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Aerial view of a residential neighborhood with pools